FAQs
What services does Legacy Clean offer?
Legacy Clean offers a comprehensive range of cleaning services including regular housekeeping, deep cleaning, move-in/move-out cleaning, disinfecting services, post-construction cleaning, and commercial cleaning. Our services are tailored to meet the specific needs of both residential and commercial clients.
How do I book a cleaning service?
Booking a cleaning service with Legacy Clean is easy. You can request a quote or schedule a service directly through our website. Alternatively, you can call or text us at 6516617577 to arrange your cleaning service.
What areas do you serve?
We serve several areas including Bloomington, MN St. Paul, Minneapolis, Edina, Minnetonka, and Eden Prairie. If you are located in or near these areas, please contact us to see if we can accommodate your location.
Are your cleaning products safe for children and pets?
Yes, we use eco-friendly cleaning products that are safe for children and pets. Our green cleaning solutions are effective without compromising safety, ensuring a healthy environment for your family and pets.
Booking and Scheduling
How far in advance do I need to book a cleaning service?
While we recommend booking as early as possible to secure your preferred date and time, we do our best to accommodate last-minute requests. For urgent bookings, please call or text us directly.
Can I schedule recurring cleaning services?
Absolutely! We offer flexible scheduling for recurring cleaning services, including weekly, bi-weekly, and monthly options. We can work with you to create a customized cleaning plan that fits your needs and schedule.
What happens if I need to reschedule or cancel my appointment?
We understand that plans can change. Please contact us at least 24 hours in advance if you need to reschedule or cancel your appointment to avoid any cancellation fees. We will do our best to accommodate your new schedule.
Cleaning Process
Do I need to be home during the cleaning service?
No, you do not need to be home during the cleaning service. Many of our clients provide us with access to their homes while they are away. If you prefer to be home, that’s perfectly fine too. We aim to make the process as convenient as possible for you.
What should I do to prepare for the cleaning service
To ensure our team can clean effectively, we recommend removing any clutter from surfaces and floors. This allows our cleaners to focus on deep cleaning your space. If you have any specific requests, please let us know in advance.
What areas of my home will you clean?
Our standard cleaning service includes all common areas, bedrooms, bathrooms, kitchens, and living spaces. We follow a detailed checklist to ensure thorough cleaning of all surfaces, floors, and fixtures. If you have specific areas you want us to focus on, please let us know.
Quality and Satisfaction
What if I’m not satisfied with the cleaning service?
Your satisfaction is our top priority. If you are not completely satisfied with our service, please contact us within 24 hours, and we will make it right. We strive to exceed your expectations with every cleaning.
Are your cleaners trained and insured?
Yes, all our cleaners are thoroughly trained and fully insured. We conduct background checks and provide ongoing training to ensure our team is equipped with the skills and knowledge needed to deliver high-quality cleaning services.
Do you provide the cleaning supplies and equipment?
Yes, we bring all the necessary cleaning supplies and equipment to complete the job. Our products are eco-friendly and effective, ensuring a thorough and safe clean.
Specialized Services
What is included in your deep cleaning service?
Our deep cleaning service is a comprehensive cleaning that focuses on areas that are often overlooked during regular cleaning. This includes cleaning inside appliances, scrubbing grout, detailed dusting, and removing built-up dirt and grime from all surfaces.
What does your move-in/move-out cleaning service cover?
Our move-in/move-out cleaning service covers all areas of the home, ensuring it is spotless for the next occupant or ready for you to move in. This includes thorough cleaning of kitchens, bathrooms, living areas, bedrooms, and all other spaces, with a focus on removing any residue left from previous occupants.
How do your disinfecting services work?
Our disinfecting services use EPA-approved products to eliminate harmful germs, viruses, and bacteria from your home or office. We focus on high-touch areas such as doorknobs, light switches, countertops, and other surfaces to ensure a thorough sanitization.
What is included in your post-construction cleaning service?
Our post-construction cleaning service includes removing dust, debris, and construction materials from your newly built or renovated space. We clean all surfaces, fixtures, windows, and floors to ensure your space is ready for use.
Payment and Policies
What payment methods do you accept?
We accept various payment methods, including credit/debit cards and electronic bank transfers. Payment is typically collected at the end of the service, and for recurring services, we offer convenient billing options.
Do you offer any discounts or promotions?
Please check our website or contact us for the latest offers.
What is your cancellation policy?
We request that clients provide at least 24 hours’ notice for cancellations or rescheduling. This allows us to adjust our schedule accordingly. Cancellations made less than 24 hours in advance may incur a cancellation fee.
How can I provide feedback about your services?
We value your feedback and encourage you to share your experiences with us. You can leave a review on our website, social media pages, or contact us directly with your comments. Your feedback helps us improve our services and better serve you.